Refund Policy
Last updated: September 2026
Who we are
Arrington-Cole is operated by G & T Online Marketing LLC, doing business as "Arrington-Cole".
14-day refund window
Arrington-Cole is a digital subscription service, delivered immediately. You may request a refund within 14 days of the charge you are asking about.
All refund requests are subject to approval. Submitting a request does not guarantee a refund will be granted. We review each request against this policy, your account history, and the details of the charge before making a decision.
Requests made after 14 days are handled at our discretion and, where required, under applicable law.
Reasons we may approve a refund
We generally approve refund requests within the 14-day window that fall under one of the following reasons. Approval is not automatic and depends on verification of the claim:
- The service did not work for you and support could not resolve it.
- You were charged twice, charged the wrong amount, or charged after you cancelled.
- You were charged for a renewal you did not intend and have not used the new billing period.
- You were billed by mistake, or someone charged your card without your permission.
- A paid feature you subscribed for was withdrawn or was not available to you.
- Any other reason we are required to refund under the law that applies to you.
What a refund does not cover
- Products you bought from an outside merchant through our shopping links — those are the merchant's sale and their return policy applies.
- Credits or included allowances you have already spent on generated work, which cannot be returned once produced.
- Charges from earlier billing periods you already used and did not raise at the time.
- Repeat refunds on the same account, or refund requests tied to account sharing, chargeback abuse, or breach of our Terms of Service. We may decline these and close the account.
How to request a refund
Arrington-Cole is the seller of record. Stripe processes payments on our behalf. To request a refund, email us at support@arrington-cole.com with your order details and the reason. We review each request against this policy before approving or declining it.
Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your bank.
Subscriptions
You can cancel a subscription at any time by emailing us at support@arrington-cole.com. Cancellation stops future billing; access continues until the end of your current billing period. Cancelling on its own is not a refund request — tell us if you also want the most recent charge reviewed.
Shopping links
Products you buy from external merchants through our "Buy this look" or other outbound shopping links are sold directly by those merchants. Their own return and refund policies apply — please contact the merchant for those orders.